If the primary Crossmark contact phone number (713-260-9000) is inoperable due to a significant business interruption, Crossmark may be alternately contacted by calling Scott Frakes at 314.922.3331.
The BCCP provides a framework for notifying employees in the event of a significant business disruption and instructing them as to when and where to report for business. Pursuant to the BCCP, Crossmark has established a business resumption team to assess the complications of the business disruption and address the logistical and operational problems and contingencies. Each resumption team member has the authority to initiate the BCCP.
The BCCP is designed to permit Crossmark to resume operations as quickly as possible given the scope and severity of the business disruption. The BCCP addresses management backup, data backup and recovery; mission-critical systems; financial and operational assessments; alternative communications with customers, employees and regulators; alternative physical location for employees; the impact of a significant business interruption to Crossmark’s critical suppliers, contractors, banks or other service providers; regulatory reporting and assuring continuity of service to Crossmark’s customers.
Significant business disruptions can vary in their scope, such as affecting only Crossmark, Crossmark’s office facilities, the business district in which Crossmark is located, the city or the entire region. Within each of those areas, the extent of the disruption event can also vary from minimal to severe. For a business disruption that affects only Crossmark or Crossmark’s office facilities, operations will be transferred to a local site as needed and operations are expected to be resumed within two business days. For business disruptions affecting Crossmark’s business district, city or region, Crossmark will transfer operations to a site outside of the affected area and expects to resume operations within five business days. Crossmark’s management expects to continue operations in any event and the BCCP includes procedures to notify Crossmark’s customers and provide information through our emergency contacts (Mike Kern at firstname.lastname@example.org or Scott Frakes at email@example.com).
The BCCP is subject to modification and a written copy of any updated summaries may be requested by contacting Crossmark at 713-260-9000.